Case Studies

Healthcare Case Study

Business Challenge

Deepa Nagarajan, MD was opening her own, private medical practice in the Johns Creek area of Atlanta, GA in 2007. After several years working at another physician’s office at Emory University, she knew that she wanted to avoid some of what she endured in her old work situation: unreliable telephone access, inconvenient record retrieval, hit-and-miss access to patient information, staff telephoning back and forth without connecting, and patient frustration with having to repeat information due to a weak communications and record maintenance system.

“Opening a brand new office is an opportunity to do things the way that you want to do them without compromise,” she says. “One of the things that I wanted to do was maximize communications technology so my patients could receive the very best attention from me and from my staff.” Dr. Nagarajan wanted to help ensure that her staff could efficiently communicate with patients and with each other, including the use of electronic medical records (EMR) at every point-of-care. Further, she wanted a system that would allow her to efficiently evaluate cases that came in over the phone and prioritize them.

Solution

“The best thing I did was go to a networking professional like John Hagan at TeleDataSelect,” Dr. Najaraja says. “John and his team did a great job covering all the bases once I explained to them what my telecommunications setup would be.”

As a new practice, Apollo Medical had to take business development and overhead into account. “I didn’t want there to be any frustration for those trying to make appointments, and of course I wanted to minimize costs and help my staff be as productive as possible.

“Patients today are demanding smaller offices and more personalized care,” she says. “To meet this demand, we need to be as efficient as possible in all phases of the practice. It is easier to buy one unified communications system than four or five pieces to get what we need. TeleDataSelect helped us get set up with good telephone service and equipment.”

Healthcare Case Study Testimonial

We recently moved to a new office and used TeleDataSelect for coordinating our cabling and phone needs. TeleDataSelect brought in phone and cabling vendors for us to speak with and present bids to our group of 21 physicians. He also coordinated the moving of our nurse call system from our old location to our new office.

TeleDataSelect does an excellent job in keeping to a schedule and the quality of the vendors he represents is excellent. He coordinated the installation with the building contractors and management in order to get the cabling installed timely. John also assisted me with our old Nextel phone system to make changes and troubleshoot when we did not have a representative for that system.

TeleDataSelect is always very professional and very accommodating. We were very pleased with his work and would highly recommend TeleDataSelect as a preferred vendor.

- Deepa Nagarajan, MD

Construction Case Study

Business Challenge

PMX was looking to cut costs based on the slow down in the building industry. Management was concerned that telecom costs was one area that was way out of whack and needed to be addressed before the fees ran out of control. These issues included renegotiating the carrier’s contract.

TeleDataSelect assessed the network and saw a significant cost savings opportunity by consolidating our many different offices with just one carrier. TeleDataSelect also re-negotiated contracts and performed a comprehensive audit of telecom bills. TeleDataSelect managed the implementation of the conversion thus providing a smooth transition.

Solution

As a result of TeleDataSelect consulting work including renegotiating rates, bill monitoring and error resolution services, PXM was positioned to reduce their telecom cost over 35%.

New Office Case Study Testimonial

We were opening a new office and TeleDataSelect gave us various options and solutions for voice, data and telephone systems. We appreciated the attention to detail and the recommendations of how best we could utilize a VoIP telephone system. TeleDataSelect was even able to hook up our new telephone system at our old office with just two lines so we could utilize it before we moved.

Bill Audit Case Study

Business Challenge

The Championship Group is a Sports Marking Firm based in Atlanta, Georgia providing marketing and advertising services.

It was in May of 2007 and with their telecommunications contract up for renewal, The Championship Group decided it was again time to evaluate their current telecom costs, especially in light of the many new products and services available it the telecom sector. With the help of TeleDataSelect, Tthe Championship Group underwent a bill audit review and received quotes and options for additional services (including more bandwidth for their T-1 line).

Solution

After a complete bill audit review, TeleDataSelect was able to provide a considerable reduction of close to 35% of their current month telecom cost. TeleDataSelect also assisted in the implementation process of converting their existing service to the new service.

Bill Audit Case Study Testimonial

TeleDataSelect was the one firm that took the time and energy to assist us at each step of our hardware and software selection process and made it easy to understand all of the many options open to a company of our size.

- Ray Curtis
The Championship Group
Atlanta, GA